Returns & Exchanges
Items may be returned within 30 days of delivery date for a refund of the item price with the exception of liquids (oil, paint) and items that specifically say they are non-returnable or final sale. You must notify us within 2 business days of receiving your order if any item is damaged, incomplete or incorrect.
Any seal, seal kit, or parts containing a seal are not eligible for return once opened.
Electronic items are not eligible for return.
Gauges, pumps, cylinders, valves and hoses that have been installed are not eligible for return.
If an item doesn't fit, don't try to "make it fit" and risk damaging the item, your equipment, or yourself! HCRCnow.com / Lazzar's Floor Jack is not responsible for any costs exceeding the cost of the item, and we will not accept returns of items that have been installed or modified.
To receive credit, a returned item must be complete and in its original, unmarked (not opened) manufacturer's packaging. Cores must be returned in the box the new item came in. Returns may not be refundable if the item, or the manufacturer's box, is damaged while in transit to our warehouse.
Shipping charges are not refundable unless the return is due to our mistake. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund.
You (the customer) are responsible for return shipping costs. Please use a trackable return method to provide us with tracking information. The only exceptions to this are if you received an item that is not what you ordered, an item arrived defective, or if the manufacturer confirms our catalog information is incorrect.
Use our Contact page, or send an email to help@hcrcnow.com requesting a return, include your Order Number along with the reason for the return. If approved, we will give you the return address for the appropriate warehouse, please write your Order Number on the outside of the package. Do not send any return back without approval.
Return Fees:
All eligible returns have a 20% Restocking Fee ($5.00 minimum)
** Final Sale / Non-Returnable items and/or orders are not returnable and void the standard return policy. **
The Buyer is solely responsible for determining the suitability of a part or parts purchased for purposes intended. We reserve the right to be the determiner of the condition of the part when sold and when returned. Verbal representation, made by any person, contrary to the provisions of this warranty, shall not be binding.